Privacy Policy

Effective Date: Sep. 1, 2025

Banner Counseling & Wellness (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website, www.bannercounseling.com, or when contacting us.

By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

When you contact us through our website, you may provide:

  • First Name

  • Last Name

  • Email Address

  • Phone Number

We do not collect payment information or other sensitive data through our website.

How We Use Your Information

The information you provide is used solely for the following purposes:

  • To respond to your inquiries and requests for counseling services.

  • To communicate with you about appointments, services, or practice updates.

  • To maintain basic business records for client communication purposes.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage and Security

We take reasonable precautions to protect your personal information. While no method of electronic storage or transmission over the Internet is 100% secure, we use appropriate safeguards to reduce the risk of unauthorized access, disclosure, or misuse.

Sharing of Information

We may share information only in the following limited circumstances:

  • With your consent (for example, if you request a referral).

  • As required by law (such as in response to a valid subpoena, court order, or legal obligation).

  • To protect rights and safety (such as preventing fraud or ensuring the safety of clients).

HIPAA Notice

Please note: Submitting information through our website contact form or email does not create a therapist–client relationship and is not a confidential HIPAA-protected transmission. For sensitive or confidential matters, please contact us directly by phone.

Your Privacy Choices

You may request that we update or delete your information at any time by contacting us using the information below.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Banner Counseling & Wellness
2269 West Cumberland Road, Suite 202
Tyler, TX 75703
Phone: (903) 481-9703
Email: info@bannercounseling.com
Website: www.bannercounseling.com